Front Desk Night Auditor - Crowne Plaza Atlanta Perimeter at Ravinia

As a Front Desk Night Audit, you’ll create memorable guest experiences by handling transactions, offering local insights, and ensuring a warm, friction-free stay. This role includes a $1 shift differential pay.

Responsibilities

• Welcome guests and provide a warm, memorable experience.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Manage guest bookings, identify up-selling opportunities, and suggest ways to enhance their stay.
• Process cash and credit transactions accurately.
• Check guests in and out efficiently, including verifying IDs, issuing room keys, and managing safety deposit boxes.
• Anticipate and record guest preferences, handle messages, requests, questions, and concerns.
• Serve as a trusted contact for guests, assisting with billing issues, local recommendations, and escalating to management when needed.
• Follow safety procedures, report incidents, and wear required protective gear.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about daily events and activities.
• Assist with ad-hoc duties to support colleagues as needed.

Requirements

• High school diploma or equivalent qualification; a college or university degree is a bonus but not required.
• At least one year of experience in a front desk or guest service role (ideal but not mandatory).
• Fluency in the local language; additional language skills are a plus.
• Strong communication and problem-solving skills to turn guest concerns into positive experiences.
• Comfort with reading, writing, basic math, and computer systems.
• Flexibility to work night, weekend, and holiday shifts.
• Ability to lift, push, or pull objects up to 50 lbs (23 kg), including bending and kneeling.

About Crowne Plaza

Join Crowne Plaza, one of the largest and most beloved premium hotel brands globally, with over 420 hotels in diverse locations. We design our spaces to encourage, support, and celebrate meaningful connections for business, pleasure, or both. As a trusted partner for meetings and events, we cater to both domestic and international groups.

Our service style, "Dare to Connect," is crafted for human interaction—not just nameless guests or colleagues. It’s professional yet emotionally engaging, where colleagues use their initiative and personality to make a difference in the guest experience. Every team member’s role is to create memorable connections, and every leader’s job is to foster an environment where that can happen.

If you don’t meet every requirement but believe you’d be a great fit, we encourage you to apply and start your journey with us.

Pay

The salary range for this role reflects the lowest to highest pay scale we believe we would offer at the time of posting. The final pay will depend on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, shift differentials, and business needs.