Front Desk - Night Audit Guest Service Agent

About the role

The Hotel Indigo Cleveland Gateway is a newly opened property within the Pyramid Global Hospitality portfolio. It offers 143 guest rooms and suites, 2,400 square feet of meeting space, and two restaurants.

Responsibilities

• Welcoming guests with a warm and engaging demeanor
• Assisting with luggage unloading and providing information about the hotel and local area
• Guiding guests to the front desk for check-in
• Parking and retrieving guests' vehicles as needed
• Explaining hotel amenities and fun facts to guests
• Collaborating with other attendants to ensure a personalized guest experience
• Maintaining the cleanliness and organization of the entrance area
• Working in a team environment to provide exceptional customer service
• Standing for the duration of the shift, including weekends and holidays

Requirements

• At least one year of experience in a customer service role with high guest interaction
• A valid drivers license with no major infractions for the past six months
• Hospitality industry experience is a plus
• Ability to solve problems and work effectively in a team environment
• Pleasant and helpful personality
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting

Qualifications

• Strong desire to make an impact on others

Skills

• Customer service skills
• Problem-solving abilities
• Teamwork
• Communication skills

Benefits

• Compensation range: $16.00 to $18.00 per hour

Pay

• $16.00 to $18.00 per hour

Schedule

• Variety of shifts including weekends and holidays

Benefits

• Equal opportunity employer
• Committed to diversity and inclusion