Front Desk/Night Audit

WHAT YOU WILL DO

• Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.).
• Engage and sell rooms to walk-in customers.
• Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
• Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
• Inform housekeeping of room statuses and availability.
• Clean and tidy up the front desk area
• Balance cash drawer.
• Work collaboratively with team members and stay current on the communication log.
• Set up Breakfast
• Close and restart the hotel system each night.

  COMPENSATION

  The starting wage is $12.00 + or more per hour, based on your experience.

  PERKS

  Team members enjoy substantially discounted room rates nationwide.

  SCHEDULE

  • A part-time position is available for the 11 pm-7 am shift.
  • A full-time position is available from 7AM - 3PM.
  • Flexibility is required to cover nights, weekends, and holidays.

  QUALIFICATIONS

  • Must be 18 years of age or older.
  • Prior hotel front desk experience is preferred.
  • Passionate about delivering exceptional customer service at all times.
  • Understanding of the importance of integrity in the hotel industry.
  • Experience using a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information.
  • Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry.
  • Motivated to use safe work practices and solve problems resourcefully.
  • The ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.