Front Desk and Night Audit

Key Responsibilities

• Greet members, guests, and visitors warmly while maintaining the club’s high standard of hospitality.
• Manage check-in and check-out procedures efficiently and accurately.
• Answer phone calls, respond to inquiries, and direct requests to the appropriate departments.
• Aid members with reservations for guest rooms, dining, and club amenities.
• Maintain accurate records of reservations, billing, and member information.
• Handle guest concerns or service issues promptly and professionally.
• Cook up with housekeeping, security, and other departments to ensure smooth daily operations.
• Process payments and maintain balanced cash and transaction records.
• Support Night Audit duties when scheduled, including overnight front desk coverage, system balancing, and reporting.

Qualifications

• Previous experience in hospitality, hotel front desk, or customer service preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to work evenings, weekends, and holidays as required.
• Familiarity with hotel/property management systems (JONAS) is a plus.
• High school diploma or equivalent required; hospitality training or degree preferred.