Front Desk Monitor, Sabra Goldman House (FT)

Location: Queens (Queens Village). Reports to: Program Director.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Takes telephone messages for the residents and staff of the building.
• Distributes resident mail.
• Provides the first line of defense in case of emergencies (e.g., calling management, the fire department in case of a fire), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Reports incidents or behavioral changes in residents to on‑call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Performs duties as assigned by supervisor.

Requirements

• High school diploma.
• Ability to work with people.
• Ability to take responsibility to carry out the duties of the position.
• Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Pay

Salary: $43,680 plus generous benefits.

Schedule

Sundays through Thursdays (11:00 pm – 7:00 am).