Front Desk Member Experience Coordinator

About the role

The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Responsibilities

• Greet members and guests with professionalism and high energy
• Answer phone calls, schedule appointments, and respond to inquiries
• Process memberships, retail sales, and check-ins
• Support sales by guiding prospects through membership options
• Keep the front desk and lobby organized, clean, and efficient
• Communicate daily with coaches and the General Manager
• Provide exceptional service to athletes, parents, and adult members
• Handle light administrative tasks and follow-up communication
• Maintain D1’s culture, hospitality standards, and member experience excellence

Requirements

• Monday - Friday: 4pm to 9pm
• Alternating Saturdays: 8am to 12pm

Qualifications

• Outgoing and comfortable talking to people
• Strong communication skills (in-person and phone)
• English and Spanish
• Organized, dependable, and detail-oriented
• Ability to multitask in a busy athletic environment
• Positive attitude with a customer-first mindset

Skills

• Sales or service experience is a plus
• Passion for fitness, sports, or helping people succeed

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Pay

Details TBA

Schedule

Monday - Friday: 4pm to 9pm
Alternating Saturdays: 8am to 12pm