Front Desk Experience Coordinator

Why You'll Love Working Here

You'll enjoy:

• Company-paid benefits, including medical, dental, and vision insurance
• Options for accident and life insurance
• Paid time off
• A dynamic, people-focused work environment with daily opportunities to support entrepreneurs, innovators, partners, and community members
• The opportunity to help shape and improve systems, processes, and experiences within a growing organization

What You'll Do

● Be the Face of Our Organization: Welcome visitors with professionalism and warmth, manage incoming calls and communications, and help maintain a polished, inviting front desk environment.

● Help Power an Innovative Workspace: Support the daily operations of our dynamic Co-Innovation Lab. Coordinate room bookings, ensure supplies and technology are ready to go, and serve as a go-to resource for members.

● Create Memorable Community Experiences: Assist in bringing events, workshops, and meetings to life by helping plan and execute engaging on-site activities that foster collaboration and connection.

● Support Key Operations Initiatives: Partner with our Chief of Staff and Operations team on a variety of administrative projects, vendor coordination, and facility needs, keeping everything running smoothly behind the scenes.

Qualifications

You'll Know You're a Great Fit If You:

• Have 1–3 years of experience in administrative support, hospitality, customer service, office coordination, or front desk roles
• Communicate clearly, professionally, and warmly with a wide variety of audiences
• Stay organized and detail-oriented, even when balancing competing priorities
• Take initiative and enjoy solving problems before they become problems
• Enjoy juggling multiple tasks in a fast-moving environment
• Are comfortable using tools such as Google Workspace or Microsoft Office
• Can interact professionally with partners, executives, entrepreneurs, vendors, and community members
• Feel energized by technology, innovation, and Black Tech Street's community-centered mission
• Take pride in creating exceptional experiences for visitors and stakeholders

Bonus Points If You

• Have experience supporting events, workshops, or community programming
• Have experience working in a coworking space, innovation hub, startup, nonprofit, or entrepreneurial ecosystem
• Have used CRM platforms such as HubSpot
• Have experience coordinating vendors, facilities, or office operations
• Enjoy creating systems and improving processes

Physical Requirements

● Ability to move throughout the office and event spaces as needed

● Ability to lift and move supplies, packages, or event materials up to 25 pounds

● Ability to work onsite during standard business hours

Pay

Not specified

Schedule

Not specified

Benefits

Not specified