Front Desk & Member Experience Associate

Benefits: Training & development Front Desk & Member Experience Associate D1 Training Lincolnshire | Lincolnshire, IL Part-Time $17–$19/hour About D1 Training D1 Training is an athletic-based training facility for youth athletes and adults. Our mission is simple: You pick the goal, we help you get there. At D1 Training Lincolnshire, we're building more than a place to work out. We want to create a community where athletes, parents, and adult members feel welcomed, known, and excited to walk through our doors. We're looking for a high-energy, personable, and dependable Front Desk & Member Experience Associate to help us deliver that experience every day. The Role This is more than a check-in position. Our front desk is the first and last interaction our members have with D1 each day. You'll be responsible for creating a welcoming environment from the moment someone walks through the door until the moment they leave. You'll greet members and families, check athletes into class, answer questions, help with basic member needs, and build genuine relationships with the people who make up our D1 community. Our expectation is simple: every person who walks through our doors should feel welcomed, recognized, and valued. What You'll Do Greet every athlete, parent, member, and guest as they enter the facility Acknowledge and thank members as they leaveCheck members into scheduled training sessionsLearn member and athlete names and build relationships within our D1 communityCreate a friendly, energetic, and professional atmosphereHelp new members and guests feel comfortable from the moment they arriveAnswer basic questions regarding classes, schedules, memberships, and facility operationsAssist members with basic scheduling and account needsHelp address customer questions or concerns and involve management when appropriateCommunicate important information between members, parents, coaches, and managementKeep the front desk, lobby, and member-facing areas clean, organized, and welcomingStay aware of what's happening throughout the facility and proactively look for opportunities to helpSupport the coaching and management team with basic operational needs What Success Looks Like Success in this role means our members feel known. You learn names. You greet people before they have to greet you. You recognize when someone needs help and step in. You build relationships with parents, athletes, and adult members. Members should leave D1 feeling like they're part of a community — not like they just checked into another gym. Who We're Looking For We're looking for someone who is naturally great with people. This is an active, people-focused role. We expect our front desk team to be engaged with members and aware of what's happening throughout the facility. The right person is someone who: Is outgoing, friendly, and approachableGenuinely enjoys interacting with peopleIs comfortable starting conversations with members and parentsProvides excellent customer serviceHas a positive attitude and brings great energyIs reliable and punctualIs professional and matureTakes initiative rather than waiting to be told what to doIs organized and attentive to detailIs comfortable interacting with youth athletes, teenagers, adults, and parentsCan remain calm and helpful when handling customer questions or concernsIs comfortable learning basic scheduling and check-in softwareTakes pride in creating a great experience for others Previous experience in customer service, hospitality, fitness, retail, or a front desk environment is preferred but not required. A background or interest in sports and fitness is a plus, but personality, reliability, and the ability to connect with people are most important. Compensation $17–$19 per hour, depending on experience. Why D1 Training Lincolnshire? You'll have the opportunity to be part of the team building the culture of a brand-new D1 Training facility. You'll get to know our athletes and families, work in a high-energy sports and fitness environment, and play an important role in creating the type of experience that keeps members excited to come back. If you're someone who remembers names, enjoys talking with people, takes initiative, and understands that great customer service is about the little things, we'd love to meet you. Apply today to join the D1 Training Lincolnshire team.