Front Desk Medical Receptionists

Duties And Responsibilities

• Greet and welcome patients like they are VIPs (while still taking your job seriously).
• Check patients in for appointments, verify their demographic information, and update any changes in their records without breaking a sweat.
• Collect necessary documents and forms from patients, such as insurance information and consent forms.
• Scan, fax, check messages.
• Schedule appointments like a pro.
• Answer incoming phone calls, respond to inquires, and direct calls to the appropriate department.
• Process patient payments.
• Cook with the medical staff to ensure a smooth flow of patients and communicate any delays.
• Maintain patients confidentiality and adhere to HIPAA guidelines at all times.
• Any additional tasks or responsibilities that arise with the evolving needs of our office.

Qualifications

• A high school diploma or equivalent, additional education or certification in health care is a plus.
• Previous experience in a similar role, in a medical or healthcare setting.
• Excellent personal skills with the ability to interact effectively with patients and staff in a calm, friendly presence, even during flu season.
• Proficient in using computer system, electronic medical record (EMR), eClinical, software, and basic office equipment.
• Knowledge of medical terminology and procedures.
• Detail-oriented and organized, with the ability to multitask and prioritize tasks.
• Ability to handle difficult or sensitive situations with empathy and professionalism.
• Familiarity with insurance processes.

Skills

• Customer service: Strong customer service skills and a friendly and fun demeanor to create a positive experience for patients.
• Communication: Effective verbal and written communication skill are essential for interacting with patients and staff.
• Organizational skills: The ability to manage appointments, paperwork, and multiple tasks simultaneously is crucial for our busy office.
• Attention to detail: Being detail-oriented is important for accurately entering patient information, scheduling appointments, and handling financial transactions.
• Technology proficiency: Proficiency in using computers, EMR software, and basic office equipment is necessary for maintaining records and managing administrative tasks.
• Confidentiality: Maintaining patient privacy and adhering to HIPAA regulations is a critical responsibility.
• Problem-Solving: The receptionists should be able to handle unexpected situations and resolve patient inquiries or issues effectively.
• Teamwork: Collaboration with medical staff and colleagues is essential for a smooth workflow and patient satisfaction.

Benefits

• Fun office vibe, occasional free lunches and birthday cakes.