Front Desk Medical Receptionist

SportsCare Physical Therapy is a leading provider of physical therapy and rehabilitation services, committed to helping individuals achieve their health and fitness goals.

About the role

We are seeking a motivated and friendly Medical Receptionist to join our team and contribute to our mission of providing exceptional patient care. As the first point of contact for our patients, you will play a vital role in creating a positive and welcoming experience while ensuring the smooth operation of our clinic.

Responsibilities

• Greet and assist patients with a warm and professional demeanor, providing information and answering questions about our services and processes.
• Manage the scheduling of patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.
• Collect and verify patient information, insurance details, and medical history accurately; ensure all required forms and documentation are completed.
• Efficiently check patients in for their appointments, collect payments, and process insurance information; provide receipts and schedules for follow-up visits.
• Answer and direct phone calls, respond to patient emails, and address inquiries and concerns effectively and professionally.
• Maintain organized patient records and ensure they comply with all relevant regulations; file, update, and retrieve records as needed.
• Assist in obtaining any necessary authorizations or referrals.
• Support general office tasks, such as data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.

Requirements

• High school diploma or equivalent (additional education or certification in healthcare administration is a plus).
• Previous experience in a medical or healthcare receptionist role is preferred.
• Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
• Exceptional organizational and multitasking abilities.
• Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
• Knowledge of medical terminology and insurance procedures is advantageous.
• Commitment to patient privacy and confidentiality.
• Friendly, approachable, and customer-focused attitude.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.
• The chance to make a meaningful impact on patients' healthcare experiences.