Front Desk Medical Receptionist

About the role

The medical receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Responsibilities

• Answer, screen, and route phone calls; take appropriate messages and ensure proper delivery.
• Be polite and courteous at all times.
• Assess telephone calls, determine urgency, and refer urgent medical queries to physician or nurse immediately.
• Maintain a clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes, including verifying patient demographics, insurance information, obtaining patient signatures on applicable forms, and having patients complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of any necessary documentation required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed.
• Update and maintain integrity of client information.
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills.
• Friendly telephone etiquette.

The role is largely sedentary, requiring the employee to remain stationary for most of the day; physical demands will be outlined by management as needed.

Qualifications

• Graduate of an accredited Medical Office Administration program (preferred).
• Six months experience working as a medical receptionist in a high‑volume physician practice (preferred).
• One year of clerical experience (preferred).
• Proficient in using an EMR and a practice management system (preferred).

Skills

• Organizational abilities
• Verbal and written communication
• Typing proficiency
• Telephone etiquette

Pay

$19.78 – $24.72 per hour; eligible for a location‑based pay differential in accordance with organizational policy.

Schedule

Full time, Monday – Friday, 8:30 AM – 5:00 PM.