Front Desk Medical Receptionist

Full time, Monday - Friday; 8:30 AM - 5:00 PM

Pay

$19.78 - $24.72 per hour. Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education, and current market for the position.

Responsibilities

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Take appropriate messages and ensure the proper delivery of those messages.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays, or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekends, as needed.
• Update and maintain integrity of client information.
• Perform all other duties as assigned by management.

Requirements

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to communicate with patients, staff, and medical providers. The employee must be able to exchange accurate information in these situations.
• This position is largely sedentary and requires the employee to remain stationary for a majority of the day.