Front Desk Medical Receptionist
Location: Omaha, NE (72nd & Center and/or 162nd & Dodge)
About the role
At Mid-City OB-GYN, we believe every patient deserves compassionate, exceptional care from the moment they walk through our doors. Our front desk team plays an essential role in creating that experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in staying organized while providing outstanding customer service, we'd love to meet you.
Responsibilities
- Welcoming patients with professionalism and kindness
- Checking patients in and out for appointments
- Answering and directing calls using a multi-line phone system
- Scheduling appointments and assisting with registration
- Verifying and updating patient information in our electronic health record (EHR)
- Collecting required documentation and payments
- Maintaining an organized, professional reception area
- Assisting with scanning, filing, faxing, and other administrative tasks
- Supporting providers and teammates to keep our offices running efficiently
Requirements
- Enjoys working with people and providing exceptional customer service
- Stays positive and composed in a busy medical office
- Is dependable, organized, and detail-oriented
- Can multitask and prioritize effectively
- Works well independently while also being a strong team player
- Has excellent communication and problem-solving skills
- Is comfortable learning new technology and computer systems
Qualifications
Preferred qualifications include:
- Previous medical office or healthcare customer service experience
- Experience working with electronic health records (EHR)
- High school diploma or equivalent
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Profit Sharing
- Paid Vacation and Holidays
- Flexible Spending Account (FSA)
- Company-Paid Life Insurance and AD&D
- Optional Supplemental Life Insurance
- Opportunities for training and professional growth
Pay
Competitive hourly wage based on experience
Schedule
Full-Time | Monday-Friday | Daytime Hours
Why Join Us
We're more than a medical practice—we're a team that supports one another while providing exceptional care to women throughout every stage of life. We believe in teamwork, respect, accountability, and creating a positive workplace where employees can grow and succeed. If you're looking for a career where your work truly makes a difference, we'd love to hear from you.