Front Desk Medical Receptionist

About the role

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Support Services team. The Front Desk Medical Receptionist is to assist in obtaining, confirming, and updating patient information, including demographics, insurance, assigned physicians, and preferred pharmacy in the electronic medical records system. As the first in-person point of contact for our patients, the successful candidate is responsible for conducting themselves in a professional, accommodating, and concerned manner toward patients, visitors, and other staff members always.

Responsibilities

• Registering patients, inputting charges, scheduling and verifying appointments
• Collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance
• Functioning collaboratively with other Patient Support Services, Front Desk Medical Receptionists, and other clinical services to ensure efficient, friendly, cost-effective service

Qualifications

• High school diploma or equivalent required
• Prior customer service experience required
• Prior physician's office experience preferred

Skills

• Excellent customer service and interpersonal skills
• Experience in utilizing a computer and Microsoft Products and electronic medical records system is beneficial
• EPIC experience is a plus
• Bilingual fluency (English/Spanish) a plus

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending (FSA) for Health Care or Childcare
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays
• Competitive salary, annual merit increases, plus room for growth and career advancement

Schedule

The work schedule for this role is aligned with Erie's hours of operations.