Front Desk Manager-The Hotel Richardson, Buffalo NY
Hotel Equities · Buffalo, NY · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
The Richardson Hotel in Buffalo, NY is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift.
Responsibilities
- Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
- Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
- Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
- Manage scheduling, payroll, and front office financials with attention to accuracy and efficiency.
- Resolve guest concerns with professionalism, empathy, and creativity.
Requirements
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
- Strong leadership skills with a hands-on, service-first approach.
- Excellent communication, organization, and problem-solving abilities.
- Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
- A passion for hospitality and team development.
Qualifications
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
- Strong leadership skills with a hands-on, service-first approach.
- Excellent communication, organization, and problem-solving abilities.
- Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
- A passion for hospitality and team development.
Skills
- Leadership
- Communication
- Organization
- Problem-solving
- Hotel Systems (Opera Cloud)
Benefits
- Competitive salary, bonus potential
- Comprehensive benefits
- Opportunities for growth within our expanding portfolio
- Salary $61,000 based on experience
- Quarterly Bonus
- Health, vision, and dental insurance
- 401(k)
- Cell phone allowance
- Paid Holidays
- Relocation Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
Pay
$61,000 based on experience
Schedule
N/A