Front Desk Manager - Stanley Hotel

About the role

The Front Desk Manager at The Stanley Hotel is responsible for overseeing the daily operations of the Front Desk, ensuring efficient guest registration, check-out, and telephone service. This role involves leading a team, providing coaching and support, and managing the front desk agents.

Responsibilities

• Ensure an efficient guest registration, check-out, and telephone service.
• Ensure front desk agents comply with established policies and procedures.
• Aid in the training and hiring of Front Desk Agents.
• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Regularly calculate and post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of performance evaluations, discipline, and terminations as appropriate.
• Coordinate guest service efforts including group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with valet and taxi services.
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Requirements

• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• High school diploma or equivalent.
• Working knowledge of guest services and hotel services, policies, or operations.
• High school graduate level mathematical aptitude; knowledge of standard cash handling procedures and computerized cash register systems.

Qualifications

• Ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Skills

• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Benefits

• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program

Pay

USD $65,000.00 - USD $70,000.00 /Yr.

Schedule

N/A