Front Desk Manager on Duty

About the role

COPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology, and advanced sports science to offer a data-driven training and assessment experience for athletes of all ages and skill levels. From high-tech performance zones to immersive soccer experiences, COPA STC is designed to unlock every athlete's potential in a fun, supportive, and challenging environment.

Position Summary

We are seeking a highly motivated, organized, and customer-focused individual to join our team as a Front Desk Manager on Duty. This individual will serve as the primary point of contact for all members, guests, and visitors, ensuring a smooth and professional customer experience throughout their time at COPA STC.

Key Responsibilities

• Front Desk Operations
• Greet all members, guests, and visitors with a friendly and professional demeanor.
• Handle member and guest check-ins, walk-ins, and inquiries efficiently.
• Answer phones promptly and professionally; respond to voicemails and emails as needed.
• Proactively address and resolve customer questions, concerns, and complaints.
• Perform routine hourly attendance checks and facility walkthroughs.
• Maintain a clean, organized, and professional front desk workspace.
• Restock and maintain appearance of the Pro Shop, vending machines, concessions, and first aid kits.
• Administrative & Support Duties
• Maintain detailed knowledge of all COPA STC programs, memberships, events, rentals, and schedules.
• Aid customers with purchases, registrations, and bookings for:- Memberships
• Camps
• Youth and Adult Leagues
• Facility Rentals
• Open Play and Events
• Create and distribute Welcome Boxes for new members.
• Assist with basic facility maintenance or coordination of support requests as needed.

Qualifications

• Must-Have Skills & Attributes
• Quick learner and self-starter with a strong work ethic.
• Calm, empathetic, and confident demeanor, even under pressure.
• Ability to multitask effectively across competing priorities.
• Passion for soccer, youth development, and community programming.
• Reliable and punctual with a customer-first mindset.
• Requirements
• High School Diploma or GED.
• Minimum 1 year of experience in a customer service or front desk role (preferred).
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office, Google Workspace, and basic point-of-sale systems.
• Ability to work required shifts:- Monday–Friday: 3:00 PM–11:00 PM
• Saturday–Sunday: 8:30 AM–4:30 PM
• Must have reliable transportation to and from the facility.
• Availability on weekends and evenings is required.

What We Offer

- Opportunity to work in a fun, innovative, and dynamic sports training facility.