Front Desk Manager - InterContinental Los Angeles Downtown

About the role

The InterContinental Los Angeles Downtown Hotel is seeking a Front Desk Manager to lead the Front Office and support other operational departments. The ideal candidate should have a bachelor’s degree or equivalent in Hotel Management or Business Administration, along with 3 years of Front Office/Guest Service experience including management experience. Fluency in English is required, with other languages preferred.

Responsibilities

• Provide supportive functional assistance to Front Office and other departments
• Interact with guests and other stakeholders within the property
• Maintain efficient and seamless operations in Front Office, and support other operational departments as needed
• Act as Manager on Duty during specific time periods, including late evening, night, and early morning
• Manage financial transactions within hotel policies and procedures
• Ensure front line colleagues comply with selling strategy techniques and revenue maximization
• Drive the Front Office team to achieve monthly upselling, Ambassador, and IHG Rewards enrollment targets
• Manage staffing costs by preparing efficient work schedules for functions in line with legal requirements
• Respond to, log, and follow up with all guest queries and complaints, ensuring they are resolved; resulting in optimum guest satisfaction
• React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Manage financial transactions within hotel policies and procedures
• Ensure maximum team involvement in the HeartBeat program to obtain higher results
• Assist Reception and Guest Relations during busy times
• Check billing instructions and monitor guest credit
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Requirements

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration or 3 years of Front Office/Guest Service experience including management experience
• Fluency in English; other language preferred
• Ability to perform the following: communication skills, reading and writing abilities, mathematical skills, problem-solving, reasoning, motivating, organizational, and training abilities
• May be required to work during nights, weekends, and/or holidays

Qualifications

Must speak fluent English; other language preferred.

Skills

• Communication skills
• Reading and writing abilities
• Mathematical skills
• Problem solving, reasoning, motivating, organizational, and training abilities

Benefits

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Pay

The salary range for this role is $70,304-$74,000 annually. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Schedule

May be required to work during nights, weekends, and/or holidays.