Front Desk Manager - Hotel Operations | IHG
About the role
Staybridge Suites Montgomery - Downtown Join our vibrant hospitality team at Staybridge Suites, a select-service hotel with 115 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike. The Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the Assistant General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success.
Responsibilities
- Assume responsibility for running Front Desk shifts as needed to ensure a seamless and efficient guest experience.
- Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
- Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
- Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
- Ensure accuracy in billing, cash handling, and compliance procedures.
Benefits
As a proud PCH Hotels & Resorts portfolio member, associates benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:
- Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- 401(k) plan with company match
- A network of award-winning hotels full of opportunities for growth and development
- Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings
- Access to the global benefits of the IHG network offers even more travel and enjoyment opportunities