Front Desk Manager - Historic

About the role

The Historic Davenport Hotel, Autograph Collection in Spokane, Washington is seeking a dynamic, customer‑focused Front Desk Manager. As the first point of contact for guests, you will lead the front desk team to deliver exceptional guest experiences in a historic and elegant setting.

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes.
• Train, mentor, and motivate front desk staff to deliver outstanding service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk procedures, including check‑in/check‑out processes and reservation management.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Manage room inventory and maximize revenue through effective room management strategies.
• Conduct performance evaluations and provide feedback to front desk team members.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Knowledge of employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Effective communication skills with the public and team members.
• Fluency in reading, writing, and speaking English.
• Computer experience required; proficient in Opera PMS, Micros, Microsoft Office, and Excel.

Benefits

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, holidays)
• 401(k) match

Pay

Salary range: $52,000 – $58,000 per year.