Front Desk Manager | Dubois Fairfield Inn
Responsibilities
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Hire, train and develop hotel team members and ensure all required training is complete according to standards.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
- Ensure all end of month reports are completed to standard.
- Aid staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
- Other duties as assigned.
Qualifications
- Minimum 1-3 years of front office management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About the Role
The Shaner Hotel Group is seeking a dynamic individual to join our team at the DuBois Fairfield Inn & Suites. This position offers a unique opportunity to contribute to the success of a thriving hospitality company while providing exceptional guest service.
About Us
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About The Team
The Shaner Hotels has an amazing opportunity at our DuBois Fairfield Inn & Suites located in DuBois, Pennsylvania. The 91-room Fairfield Inn & Suites DuBois is located off I-80. We offer our guests free hot breakfast, free Wi-Fi, fitness and business centers, and guest laundry. Join us and be part of a team dedicated to delivering exceptional guest experiences.