Front Desk Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

What You Will Have an Opportunity To Do

• Operate the Front Office properly, efficiently (includes scheduling) and with profitability, which includes overseeing Guest Service Agents.
• Ensure that the Marriott service standards are continuously refreshed, maintained and used effectively on a daily basis.
• Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order.
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival).
• Ensure proper staffing at all times in all FO areas.
• Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues.
• Aid in compiling annual departmental operating budgets control departmental costs to ensure spending is within budget.
• Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. alongside the Front Office Managers direction.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff, including self.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Director of Front Office.

Requirements

• Minimum of 2 years front office and/or supervisory experience, preferably in luxury hotel setting.
• Demonstrated management skills.
• Superior customer service skills.
• Demonstrated leadership skills.
• Strong attention to detail and organization.
• Sound accounting background, needs to have ability to train subordinate staff in this area.
• Excellent computer skills.
• To work holidays and weekends.
• Able to stand for long periods of time.

Compensation

$70,000 - $80,000

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Pay

$70,000 - $80,000

Schedule

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.