Front Desk Manager

About the role

MAJC is the Hospitality AI Agent built for shift workers and operators—one platform designed for how the industry actually runs. Free for team members, subscription-based for operators at $4.99 per operator seat per month. Unlimited matches, no per-click bidding war.

MAJC Trading Card profiles let you meet the human, not just the resume. Academy and Community lift retention. The MAJC Agent empowers your team with the right answers when it matters most.

Why MAJC exists

The hidden cost of churn silently impacts hospitality businesses:

• 72% annual hospitality worker churn rate (BLS, 2025)
• 780K open hospitality jobs (BLS JOLTS, Feb 2026)
• 3.9% monthly quits in hospitality (BLS JOLTS, Feb 2026)
• $6,700 average cost to recruit, hire, train, and replace one worker (Cornell Center for Hospitality Research)
• $65,325 annual churn cost per location (15 employees, 65% churn rate)

MAJC reduces churn by providing 24/7 personalized support, focusing on skills, shift fit, and culture rather than wages alone.

Platform Features

• Jobs: Match on skills, not keywords. Hire based on shift fit and culture with a per-seat subscription and no per-click bidding.
• Academy: Five-minute lessons with real certifications. Complete lessons during breaks, and certifications automatically appear on your MAJC Trading Card.
• Community: Moderated channels for workers and operators, fostering peer support and shared experiences.
• Hospitality AI Agent: Provides answers when shifts get tough—policy, recipes, and scheduling help in clear language, with no 45-day cutoff on access.

Testimonials

"MAJC is transforming hospitality by giving leaders the tools, mentorship, and community they need to build stronger, more sustainable teams."
— Andrew Zimmern, Chef, Author, Restaurateur and Television Personality

"MAJC helps hospitality professionals grow. Through upskilling and leadership development, it gives teams the tools for long-term success."
— Sarah King, Chief People, Darden Restaurant Group

"MAJC reshaped how I lead. The mentorship gave me practical tools, real confidence, and a community that supports both personal growth and better leadership."
— Erika Bongort, Chef and a Certified Cheese Professional

"Being part of MAJC feels like belonging. The supportive community and shared experiences have led to real connections that last beyond the program."
— Amy Hammond, Restaurant Manager and Hospitality Trainer

Built for Hospitality

• Created from hundreds of operator conversations, not generic AI.
• 100+ hospitality experts contributing.
• 18+ interactive hospitality courses.
• 4 connected products on one profile.

MAJC Trading Card

Your skills, certifications, and work history in one portable profile. Features include:

• Photo, skills, certifications, and work history in one place.
• Travels with you when you change jobs—you choose what work history carries forward.
• MAJC certifications from Academy automatically added to your card.

Example Profiles

Andrea Simmons – Bar Manager

• Experience: 7 years across Brooklyn and Hudson Valley.
• Strengths: Cocktail program, cost control, floor mentor.
• Work Style: Heads-down prep, talkative on the floor. Coaches by example. Tracks pour costs weekly.
• Looking For: Bar Manager, Beverage Director, or Independent venue (Full-time).
• Growth Goal: Move from bar manager to beverage director within 18 months, with a sommelier track on the side.
• Background: Maison Premiere Brooklyn, The Long Island Bar Brooklyn, Troutbeck Amenia.
• Fun Fact: Serves her grandfather’s Negroni recipe at the bar—same proportions, same gin, since 1994.

Marcus Reyes – Sous Chef

• Experience: 9 years across Austin fine dining and high-volume Italian.
• Strengths: Line lead, wood-fire, menu R&D.
• Work Style: Leads by example on the line. Writes prep lists the night before and keeps the pass quiet during the rush.
• Looking For: Sous Chef, Chef de Cuisine, or wood-fire kitchen (Full-time).
• Fun Fact: Keeps a pocket notebook of every 86 and fire drill from the last three years.

Sofia Tran – Lead Barista

• Experience: 5 years in Portland specialty coffee.
• Strengths: Espresso program, training, latte art.
• Work Style: Patient trainer on the bar. Opens with dial-in, closes with tasting notes the team can repeat.
• Looking For: Lead Barista, Coffee Director, or training-focused café (Full-time).
• Fun Fact: Judged a regional latte-art throwdown and still pulls practice shots before every shift.