Front Desk Manager

Job Responsibilities

• Supervising and leading a team of front desk agents
• Providing training and guidance to front desk staff
• Ensuring efficient check-in and check-out processes
• Resolving guest issues and complaints in a timely and professional manner
• Cooking with other departments to ensure seamless guest experience
• Managing room reservations and availability
• Maintaining accurate records and reports

Qualifications

• Prior experience in a front desk or guest services role
• Strong leadership and communication skills
• Exceptional customer service and problem-solving abilities
• Proficiency in hotel management software and Microsoft Office suite; IHG and HotelKey experience a plus
• Ability to work flexible hours, including evenings and weekends
• Previous lead, supervisor, or management experience preferred
• Comfortable coaching associates and holding brand standards
• Organized, dependable, and able to manage multiple priorities

About the Role

Staybridge Suites in West Des Moines, IA is seeking a talented Front Desk Manager to join our team. The Front Desk Manager will oversee the daily operations of the front desk, ensuring exceptional customer service for our guests.

Benefits

We offer a competitive benefits package including a 401(k), life, health, and dental insurance, and more.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to include evenings and weekends.