Front Desk Lead

About the role

The Front Desk Lead serves our community with administrative duties and provides above and beyond service that promotes CCMC’s core values.

Responsibilities

• Train staff to provide superior customer service while greeting members and guests, monitoring entry of facility, answering telephones, taking messages, directing calls and providing general information
• Report any accidents, unsafe conditions or problems to the appropriate staff member
• Enforce of policies and procedures
• Handle cash transactions
• Work with front desk staff to coordinate staff schedules on a weekly and monthly basis
• Additional duties or job functions may be required as deemed necessary
• Able to work nights, weekends and holidays occasionally

Requirements

• Experience with HOA operations preferred
• A dynamic individual with a strong sense of organization, attention to detail, and problem-solving skills
• Outgoing with a professional personality
• Must work well independently and within a group
• Excellent people skills, with a commitment to customer service
• Flexibility to attend community events and meetings as needed
• Ability to communicate effectively orally and in writing
• Strong working knowledge of MS Office programs

Qualifications

• Must pass a pre-employment drug screen and background check
• Must hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits
• Ability to operate vehicle to perform certain job functions

Skills

• Customer service
• Administrative duties
• Problem-solving
• Attention to detail
• Organizational skills
• Communication skills
• MS Office proficiency

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Pay

Commensurate with experience

Schedule

Nightly, weekend, and holiday shifts as needed

Application Instructions

Please email talent@ccmcnet.com if you require reasonable accommodations during the application process or in performing the job duties as described in the posting.