Front Desk Lead
Sportyard Training & Trick Shots · Charleston, SC · 1 mo ago
On-siteOTHR$22–$26/hrPart-time
About the role
- A desk-only job
- A passive "senior associate" title
- A replacement for Ops or GM
- This is active leadership.
Responsibilities
- Shifts start prepared and staffed
- Lines stay manageable during peaks
- Associates know their roles and priorities
- Retail / snack bar operates smoothly
- Bookings, waivers, and passes are correct
- Issues are resolved or escalated immediately
- No recurring system mistakes
- Handle complaints or confusion professionally
- Explain policies clearly
- Know when to hold the line vs escalate
- Model calm, professional behavior
- Give real-time feedback
- Help onboard new front desk staff
- Keep Ops Manager informed
- Flag trends, not just incidents
- No surprises at the end of the shift
Who this role is for
- Have experience in hospitality, fitness, or customer-facing leadership
- Stay calm under pressure
- Can enforce policies without being rude
- Take pride in running a clean operation
Requirements
- Must be 18+
- Prior experience leading or training others
- Strong communication skills
- Comfortable handling escalations
- Willing to work nights and weekends
Benefits
- $22-$26/hour
- Paid more because this role carries authority
- Growth path into Operations or Management
- Unlimited Sportyard membership
- Priority shifts and event opportunities
- Join a team that values preparation, accountability, and energy — not just showing up