Front Desk & Lane Support Associate

About the role

The Front Desk & Lane Support Associate plays a key role in creating a fun, welcoming, and efficient experience for all Cannon Bowl guests.

Responsibilities

• Front Desk Operations
  • Greet guests with friendly, professional customer service.
  • Process payments for bowling, shoe rentals, and retail items.
  • Assign lanes and operate the scoring and reservation systems.
  • Manage guest check-ins, reservations, and answer incoming phone calls.
  • Troubleshoot minor scoring issues and communicate mechanical problems to the mechanic or manager as needed.
• Lane Support
  • Respond to basic lane calls (training provided), including stuck balls, simple jams, and deck-related issues.
  • Report recurring or more complex machine issues to the mechanic for further inspection.
  • Maintain cleanliness and safety in the lane and back-end areas.
• Facility Cleaning
  • Perform light cleaning tasks such as sweeping, wiping down tables, emptying trash, and restroom checks.
  • Assist with setup and cleanup during busy shifts, events, or parties.
  • Keep the front desk area clean, organized, and guest-ready at all times.

Skills & Competencies

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn scoring systems and simple mechanical troubleshooting.
• Reliable, professional, and team-oriented.
• Ability to follow safety guidelines and procedures.

Physical Requirements

• Ability to lift and move up to 30 lbs.
• Extended periods of standing, walking, and bending.
• Ability to move between front desk, lane areas, and back-end machine areas safely (training provided).