Front Desk Intake Specialist

About the role

We are seeking a friendly, professional, and customer-focused Front Desk Intake Specialist to join our Lutherville office. This is an excellent opportunity for someone looking to begin a career with a respected law firm while serving as a key point of contact for our clients. In this role, you will create a welcoming experience for clients and visitors, both in person and over the phone.

Responsibilities

• Greeting guests
• Answering and directing incoming calls
• Conducting new client intake interviews
• Responding to inquiries with professionalism and empathy
• Ensuring clients receive exceptional service
• Providing general office support, including mail distribution, requesting documentation, filing, scanning, photocopying, and other administrative duties as needed

Requirements

• High school diploma or general education degree (GED)
• Basic computer skills, including Microsoft Office, internet, Outlook email
• Excellent communication skills
• Strong proactive approach and shows initiative
• Ability to stay organized and manage multiple projects simultaneously and meet deadlines

Pay

$18.00 per hour

Schedule

37.5-hour work week

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Short-term disability (STD)
• Paid holidays
• Immediate leave accrual