Front Desk Host

About the Role

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment.

Responsibilities

• Answer phone calls and schedule appointments
• Answer customer questions and provide service pricing information
• Upsell treatments or products when possible
• Generate quotes and estimate wait times
• Assist with general cleaning duties
• Maintain a positive, seamless retail environment

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Strong organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

Pay

$16.00/hour

Schedule

Flexible schedule, including nights and weekends. Weekend and evening availability are of high value.

About Us

Welcome to Floyd's 99 Barbershop – Fairfax, where fresh fades, killer cuts, and good vibes come standard! Our shop sits in the heart of Mosaic District, a buzzing hub packed with top-notch restaurants, trendy shops, and the kind of energy that makes every shift feel exciting. At Floyd's, we keep it fun, fast-paced, and all about creativity—no cookie-cutter cuts here! We give our barbers and stylists the freedom to own their craft, build a loyal clientele, and rock out to some solid tunes while doing what they love. At Floyd's, we're more than a barbershop—we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.