Front Desk Host

Overview

The Front Desk Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of New York City.

Key Responsibilities

• Front Desk Operations:
  • Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
  • Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
  • Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
  • Manage room assignments, ensuring special requests are accommodated whenever possible.
  • Maintain accurate guest records and update profiles with preferences and relevant information.
  • Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
  • Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
  • Maintain a clean and organized front desk and lobby area.
  • Adhere to all hotel policies and procedures, including safety and security protocols.
• Concierge Services:
  • Proactively engage with guests to understand their needs and preferences.
  • Aid guests with transportation arrangements, including taxis, ride-shares, and public transit information.
  • Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest.
  • Handle guest mail, packages, and deliveries.
  • Assist with luggage handling and storage when needed.
  • Cultivate relationships with local businesses and vendors to enhance guest experiences.
  • Provide directions and maps, offering insightful tips for navigating the city.
  • Anticipate guest needs and offer solutions before being asked.
  • Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.

Qualifications

• Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.
• Exceptional attention to detail and a commitment to high-quality work.
• Ability to work independently and efficiently, as well as collaboratively within a team.
• Strong organizational skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluent in English; proficiency in additional languages is a significant plus.
• Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.

Physical Requirements

• Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
• Ability to lift and carry up to 25-30 pounds.
• Manual dexterity to operate necessary equipment and handle supplies.
• Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Typical Compensation Range

Hourly Rate: $28.98 - $30.98

Additional Considerations

Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.