Front Desk | Holiday Inn Express | Bloomsburg

About the role

Who We Are: Designed for today’s traveler, Holiday Inn Express delivers a clean, consistent, and comfortable stay built around genuine hospitality and meaningful connections. At JDK Management Company, we are proud to support that experience through a culture centered on service, teamwork, and growth. Across all of our hospitality brands, our team members live out our guiding principles every day: Stay Hungry, Be Humble, and Work Smart. These values drive how we serve our guests, support one another, and continue building memorable experiences.

The role: We are looking for a Front Desk Agent who is passionate about hospitality, communicates with confidence and professionalism, and enjoys creating positive guest experiences in a fast-paced environment.

Responsibilities

• Welcome guests with a warm, professional attitude while creating a positive and memorable first impression.
• Deliver exceptional guest service by responding to questions, requests, and concerns with urgency and empathy.
• Manage reservations, room assignments, payments, and guest information while maintaining attention to detail.
• Maintain cleanliness and organization of the front desk, lobby, and guest-facing areas.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
• Follow company policies, safety procedures, and brand standards at all times.
• Perform additional duties as assigned.

How You'll Thrive

• Take initiative and look for ways to improve in your daily work.
• Put the team first, stay open to feedback, and lead with respect.
• Communicate thoughtfully and navigate situations with good judgment.

Requirements

• No experience is required. Prior experience is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, reach, and bend for extended periods.
• Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.
• Organization and time management skills are a must.

Benefits

• Medical
• Dental
• Vision
• Paid time off
• 401(k) with company match

Subject to terms and conditions.

Pay

Competitive weekly pay - Based on experience, with a clear path as your impact grows.

Schedule

Flexible scheduling - a good work-life balance is important to us.