FRONT DESK - FULL TIME - UP TO $15/HOUR

About the role

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bellperson accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information—room categories, rates, packages, promotions, local area, and other product knowledge—to answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Schedule

Flexible availability.