Front Desk - Full benefits, no weekends, 401k matching!

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Responsibilities

• Act as the first point of contact for patients, setting the tone for their visit through excellent patient care.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / count down cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Requirements

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED).
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may also be necessary.

Benefits

• Full Benefits Package – Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off and Paid Holidays.
• Paid Maternity Leave.
• Optical Education Reimbursement.

Pay

$16.50–18.50 per hour, depending on experience.