Front Desk - Full benefits, no weekends, 401k matching!

Virginia Eye Consultants, part of EyeCare Partners—the nation’s leading provider of clinically integrated eye care—seeks a full-time Patient Coordinator in Norfolk, VA. Occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton is required; mileage is reimbursed.

About the role

A Patient Coordinator acts as the first point of contact for patients, setting the tone for their visit through exceptional care and performing administrative tasks to ensure a smooth check-in/out experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal) with prompt, courteous service at all times.
• Practice urgency with patients’ time and doctors’ schedules.
• Manage patient flow in the office.
• Knowledge of common fees charged for visits and collect correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation to travel to multiple work locations with minimal notice.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.

Pay

$16.50–18.50 per hour, depending on experience.

Benefits

• Full benefits package: medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off and paid holidays.
• Paid maternity leave.
• Optical education reimbursement.
• Competitive base pay.