Front Desk Fitness Attendant

About the role

Join a dynamic company in the hospitality and service industry where people help drive the success of the business. Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs offering first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers.

Responsibilities

• Shape the members’ experience by creating exceptional first and last impressions at the club through Warm Welcomes, Magic Moments, and Fond Farewells.
• Greet members and guests with enthusiasm, assist with inquiries, and manage check-ins and check-outs.
• Ensure all members and guests check in when using the club and address all members by name.
• Connect with members regularly and promote club activities.
• Provide personalized service, including towel and water service while members are exercising.
• Promote facility amenities, programs, and the club while maintaining professionalism aligned with club values and standards.
• Answer telephones promptly and courteously, directing calls to appropriate areas.
• Be knowledgeable about tennis court reservation policies, personal training, fitness programs, youth center reservation policies, group exercise class descriptions, class reservation schedules, and upcoming club events.
• Perform close business functions following club guidelines and procedures.
• Complete daily assignments to meet club standards, maintain orderly workspaces, tidy entry areas, and restock/organize the shop.
• Assist others as needed and take on additional tasks assigned by management due to the dynamic nature of the club.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and ensure compliance with safety guidelines.
• Take initiative in personal and professional growth, maintaining required certifications.
• Address and resolve challenges using available resources, collaborating with regional and corporate teams.
• Attend daily briefings and engage in required activities to stay informed and contribute to team success.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in fitness, hospitality, or a similar environment.
• Demonstrated ability to interact positively and professionally with members and guests.
• Experience maintaining cleanliness and organization in a public or recreational facility.
• Strong verbal communication skills, with the ability to assist members and respond to their needs.
• Ability to work as part of a team in a positive and collaborative environment.
• Proactive and solution-oriented mindset for handling minor issues or concerns.

Physical Requirements

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.

Tools & Equipment

• Computer/Phone/Tablet
• Fitness equipment
• Stereo equipment

Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Benefits

Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members).

For full details, visit www.invitedbenefits.com.