Front Desk Fitness Attendant

Job Summary

The Front Desk Fitness Attendant is responsible for shaping the members' experience by creating exceptional first and last impressions at the club. The primary responsibility is to deliver friendly and welcoming service through every interaction, embodying our commitment to Warm Welcomes, Magic Moments, and Fond Farewells.

Reporting Structure

Reports to the Fitness Manager or Fitness Director.

Day to Day

• Greet members and guests with enthusiasm
• Avoid member and guest inquiries
• Manage check-ins and check-outs
• Create personalized service for members, including providing towel and water service while members are exercising
• Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club
• Answer telephones promptly and courteously and direct all calls to the appropriate areas

Additional Duties

• Must be knowledgeable of the following as applicable: tennis court reservation policy, personal training, fitness programs, youth center reservation policy, group exercise class descriptions, class reservation schedules, and all upcoming club events and specials
• Perform close business functions following guidelines and procedures established by the club
• Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized workspaces, tidying and arranging entry areas, and restocking and organizing the shop

About You

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in a fitness, hospitality, or similar environment
• Demonstrated ability to interact positively and professionally with members and guests
• Experience in maintaining cleanliness and organization in a public or recreational facility
• Strong verbal communication skills, with the ability to effectively assist members and respond to their needs or concerns
• Experience working as part of a team, contributing to a positive and collaborative work environment
• Ability to handle minor issues or concerns that may arise, demonstrating a proactive and solution-oriented mindset

Physical Requirements

• Frequent sitting, standing, walking, and driving
• Sometimes exposed to temperature changes, dust, fumes, or gases
• Squatting, kneeling, reaching, grasping, twisting, and bending
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion
• Talking, hearing, and seeing

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule
• Flexibility to work additional hours as needed to meet position deadlines
• Availability to work on weekends and/or holidays as required

What We Offer

• Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Be a Part of Our Social Networks

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Equal Employment Opportunity Employer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. Benefits While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)