Front Desk Experience Manager

Benefits

Competitive Pay and Incentive programs
W-2 Employment status
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Ongoing training opportunities on the Woodhouse University website

Job Skills Required

• 4+ years of excellent customer service
• Retail Management experience
• Strong leadership and excellent communication skills
• Efficient, well organized, and able to multitask a variety of duties
• Proficient in appropriate computer skills and office equipment
• An energetic, enthusiastic, and motivational individual
• Creative in marketing, promotion, and programming
• Previous spa experience highly desirable
• Bachelor’s degree in hospitality or business preferred or equivalent work experience

About the Role

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and motivating staff to achieve goals and exceed guest expectations.

Responsibilities

• Manage of staff of 6-7 hospitality personnel who are the coordinators of the guest experience and flow
• Ensure efficient utilization of the Meevo system to handle all guest operations for appointments, follow-ups, and appropriate Scheduling of technicians
• Manage customer interaction on phones, and in person booking appointments, and responding to inquiries
• Manage customer flow for a seamless customer experience from the start of their journey to the end
• Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead
• Work in collaboration with the Assistant Manager to assist in the training and supervision of all front desk staff
• Help meet the weekly and monthly retail goals by motivating staff to sell product
• Work in collaboration with the Spa Manager as liaison providing a unique experience for VIP customers such as maintaining the beverage and food flow, special attention catering, and special events as the Experience Manager
• Manage retail inventory and retail presentation
• Help promote Marketing and Brand Awareness

Qualifications

Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.