Front Desk Data Entry Specialist

Essential Functions And Responsibilities

• Receive telephone calls, greet visitors, and direct clients to the appropriate program manager or staff member.
• Provide clear information regarding routine or procedural issues and look for opportunities to raise awareness of M&FRC programs.
• Manage class and workshop schedules for the M&FRC, including the Transition Assistance Program (TAP).
• Input and maintain required data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) and DOD TAP systems with at least 85% accuracy within two business days.
• Send reminder emails to workshop attendees one week prior to class start dates or as suggested by program managers.
• Ensure all clients sign in and generate a monthly client usage report for M&FRC management.
• Maintain the front desk appearance daily by aligning materials, reporting inoperable equipment, and performing light housekeeping such as dusting, vacuuming, and trash removal.

Skills And Qualifications

• Strong working knowledge of data entry devices and web-based applications like Microsoft Edge and Chrome.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Windows.
• Strong interpersonal skills to effectively work with a diverse population and a basic understanding of military protocol.
• Ability to dress in appropriate business casual attire and rely on judgment to accomplish goals in a timely manner.

Education & Experience

• Minimum Experience: At least 12 months of prior customer service experience in a business or customer support environment is required.

Pay & Benefits

$20.90/hr. Comprehensive federal benefits package available to full-time employees, including health insurance, paid time off, and retirement plan participation.