Front Desk Coverage

About the role

DESC is a nationally recognized innovator and leader in developing solutions to homelessness, operating as a social services organization, supportive housing operator, and licensed behavioral health treatment provider. The organization serves approximately 3,000 people at any given time, with a vision of a compassionate, dignified community where everyone has a safe, stable, and affordable home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Birch Grove will be DESC's 20th permanent supportive housing site, providing 120 units of affordable housing in Seattle's Lake City neighborhood, with 24/7 on‑site services for single adults living with disabilities and experiencing chronic homelessness, plus welcoming indoor and outdoor common spaces.

The Front Desk Coverage role assists with respectfully meeting and greeting internal and external providers and building staff in the coordination of services to residents, including managing common spaces, maintaining safety and security, and supporting the unit technician. This position is part of a union and is represented by SEIU Healthcare 1199NW.

Responsibilities

• Participate in shift briefs and read logs before the start of each shift daily
• Prov