Front Desk Conceirge

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of 'information' and 'homecare services' are offered. Paying special attention to front line guest service excellence standards.

Qualifications

• Experience: Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus
• Technical or Administrative Knowledge: Computer literate with good typing skills Effective written communication skills Able to operate basic business machines (i.e. calculator, fax, printer, copier)
• Required Skills and Abilities and/or: Self motivated Maintain a professional appearance at all times At least 1 year of experience of working with answering the phones in a customer oriented environment Demonstrate pleasant and appropriate phone etiquette Excellent listening and verbal skills Computer literate with good keyboard skills. Proficient with Windows Ability to operate basic office equipment such as phone, fax, copier, printer, etc High school diploma or equivalent Team player Responsible, dependable High personal standards and values Excellent client care, service excellence and attention to detail Effective communicator Flexible and cooperative Ability to meet US employment and eligibility requirements

Compensation

• Starting base hourly rate of $17.75 increased annually based on tenure
• Incentive compensation programs yielding an average of $1.75 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.