Front Desk Coordinator - The Cove

About the role

The Front Desk Coordinator greets guests in a friendly and professional manner, books reservations, and performs basic reception duties while maintaining AAA Four Diamond standards. They uphold Sunriver Resort’s Core Values—Trust, Open & Honest Communication, and Commitment—and strive to provide exceptional service to both internal and external guests, promoting Sunriver Resort as both the Destination and Employer of Choice.

Responsibilities

• Greets and welcomes guests upon arrival
• Answers phone and books pool reservations for Resort Guests/Members
• Promotes retail sales and accepts payment from guests
• Gives guests a tour of the facilities if requested
• Manages guest entry to ensure only those with confirmed reservations may enter
• Provides each guest with a towel upon entry
• Cleans locker rooms when needed
• Answers guest questions regarding Cove and Spotted Frog Operations
• Opens or closes the facility as needed
• Uses POS system to ring up retail merchandise
• Performs miscellaneous job-related duties as assigned
• Follows routine verbal and written instructions
• Contacts appropriate party when a guest problem is reported
• Coordinates facility evacuations for weather or health threats
• Answers incoming guest calls and transfers appropriately
• Offers warm and sincere welcome/farewell using guest names and good eye contact
• Attends resort and departmental meetings
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs and special requests
• Maintains up-to-date knowledge of all resort amenities and special events

Requirements

• High school diploma or equivalent preferred
• Prior hospitality experience preferred
• At least one year of customer service experience preferred
• Ability to accurately follow verbal and written instructions
• Ability to work in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays
• Ability to interact effectively with guests and associates
• Ability to lift, carry, push, or pull up to 20 lbs occasionally