Front Desk Coordinator (Physical Therapy)

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

About the role

This position reports to the Physical Therapy Director and features generous pay and benefits including a 401k and profit-sharing plan.

Responsibilities

• Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs.
• Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Documents information on calls received where required.
• Maintains detailed and accurate records regarding patient information, conversations, and interactions.
• Accurately schedules patients for PT over the phone and as patients walk in from the doctor's office.
• Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.
• Obtains proper PT orders and medical records to initiate PT.
• Inputs patient and insurance data into the computer as needed.
• Utilizes statistical tools and reports using spreadsheets, Track Via, etc.
• Manages, organizes, and updates relevant data using database applications.
• Communicates and provides information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines.
• Properly files charts when the clinician is finished with the treatment.
• Manages point of service payment collections (co-pays, co-insurances, payment on deductibles, and self-pays).
• Properly operates the copy/fax machine.
• Uses Intergy scheduling software/EMR for scheduling appointments.
• Scans patient information in Intergy and scans discharged patient charts.
• Prints fee tickets for the next day.
• Pulls charts, checks insurance authorizations, and prepares them for the next business day.
• Makes new charts for new PT referrals, checks benefits, and obtains authorizations for PT appointments; checks DME benefits.
• Balances and closes a money collection journal at the end of each business day.
• Utilizes email and Google chat for interoffice communication.
• Maintains a cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians.
• Promotes a favorable facility image with physicians, patients, insurance companies, and the general public.
• Makes decisions and solves problems.

Benefits

• 401k and profit-sharing plan