Front Desk Coordinator I

About the role

We're seeking a Front Desk Coordinator I to join our growing team.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s)
• Perform various administrative duties
• Welcome visitors to the practice and provide information about clinic features
• Answer, screen, and route incoming calls and take messages as needed
• Check-in and collect general information from patients on their first visit
• Verify insurance information
• Notify clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Print/reprint appointment reminders and school/work excuses
• Make changes to the patient schedule as necessary
• Coordinate payment arrangements or account resolution
• Receive, store, and deliver shipments and mail
• Take payments and post to accounts
• Update charts and patient information
• Drive internal marketing initiatives and foster participation from everyone

Qualifications

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

Skills

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members