Front Desk Coordinator I

About the role

Smile Doctors is seeking a Front Desk Coordinator I to join their growing team. Key responsibilities include greeting and receiving customers, performing administrative duties, checking-in patients, coordinating appointments, and driving internal marketing initiatives.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Perform various administrative tasks such as answering and screening calls, taking messages, checking-in patients, collecting information, verifying insurance, notifying clinicians, making appointments, printing/reprinting reminders, and delivering shipments.
• Manage patient accounts by receiving, storing, and delivering mail, taking payments, and updating charts and information.
• Coordinate payment arrangements and account resolutions.
• Support internal marketing efforts and foster participation from all team members.

Requirements

• A high school diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Effective verbal and written communication skills.
• Ability to listen and understand information verbally and in writing.

Skills

• Strong organizational and multitasking skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary.

Schedule

Flexible schedule to accommodate the needs of the team and patients.