Front Desk Coordinator - Gaithersburg, MD

About the role

At The Joint Chiropractic, we provide world-class service to every one of our patients and are looking for a driven individual to join our caring team. This position offers growth potential and the opportunity to work in a supportive, fast-paced environment.

Responsibilities

• Provide excellent services to members and patients.
• Gain memberships to meet sales goals.
• Greet members and patients upon arrival.
• Check members and patients in to see the Chiropractor.
• Answer phone calls.
• Re-engage inactive members.
• Stay updated on membership options, packages, and promotions.
• Maintain the cleanliness of the clinic and organize the workspace.
• Confidently present and sell memberships and visit packages.
• Keep management informed of member concerns and follow their policies, procedures, and directions.
• Willing to learn and grow, accepting constructive criticism as a learning tool.

Requirements

• Driven to climb the company ladder.
• Possess a winning attitude.
• Have a high school diploma or equivalent (GED).
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate.
• Have strong phone and computer skills.
• Have at least one year of previous Sales Experience.
• Participate in marketing/sales opportunities to attract new patients.
• Be able to prioritize and perform multiple tasks.
• Educate patients on wellness offerings and services.
• Share personal Chiropractic experience and stories.
• Work cohesively with others in a fun and fast-paced environment.
• Have a strong customer service orientation and be able to communicate effectively with members and patients.
• Manage the flow of patients through the clinic in an organized manner.

Qualifications

• High school diploma or equivalent (GED).
• One year of previous Sales Experience.
• Strong phone and computer skills.
• Confidence in presenting and selling memberships and visit packages.
• Ability to stand and/or sit for long periods of time.
• Able to lift up to 50 pounds.

Skills

• Customer service orientation.
• Effective communication skills.
• Organizational skills.
• Problem-solving skills.
• Teamwork and collaboration.

Benefits

Not specified.

Pay

$16-$18/hr Depending on Experience

Schedule

Not specified.