Front Desk Coordinator (Full Time) Ossining

About the role

We are currently hiring a front desk support associate for immediate, long-term employment at Metro Physical & Aquatic Therapy. This role involves a variety of clinic support duties, including front desk operations and assisting clinicians with patient care.

Responsibilities

• Greets and welcomes patients and visitors with a warm smile and efficient check-in process.
• Delivers high-level customer service by managing appointments, optimizing provider time, and ensuring treatment room utilization.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals and managing delays.
• Processes incoming faxes and accurately enters patient information into the EMR system.
• Generates reports and maintains patient confidentiality in compliance with HIPAA guidelines.
• Assists patients during therapy by applying heat packs, preparing equipment, and guiding through prescribed routines.
• Educates patients on proper equipment use and exercise techniques, ensuring their safety and effectiveness.
• Maintains a clean and organized treatment area by performing light cleaning duties and following prescribed protocols.
• Supports clinic operations by answering calls from physicians, hospitals, and patients, demonstrating excellent customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, placing orders, and verifying receipt of supplies.

Requirements

• High school diploma or GED.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Excellent time management and organizational skills.

Qualifications

• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Excellent time management and organizational skills.

Skills

• Customer service skills
• Communication skills
• Time management
• Organizational skills
• Physical therapy support

Benefits

Competitive compensation package, 401(k) plan with company matching options, generous paid time off, and a rich benefits package including medical, dental, life, and long-term disability insurance. Additionally, there is a New York's 529 College Savings Program, employee perks like discounted rates for entertainment, travel, fitness, insurance plans, and more. The anticipated hourly pay range for this position is $17-21/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.