Front Desk Coordinator (Full Time-Commack)
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly.
We must not repeat job title as heading. No Job ID. Remove boilerplate.
We need to include sections only when posting has real specific content. So we need sections: About the role (maybe from Company Description + Job Description?), Responsibilities (Essential Responsibilities), Requirements (Qualifications?), maybe Skills (some skills listed), Pay (Additional Information includes pay range), Schedule (Days & Hours). Also maybe Benefits? Not present. So we omit Benefits.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For qualifications list, also
- . For skills maybe also list.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
We need to format as HTML fragment only, no /, no markdown fences.
Let's extract content.
Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible."
Job Description: "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first."
Days & Hours: "Monday-Fri 11:30-8"
Essential Responsibilities: list of many bullet-like sentences.
Physical Requirements: paragraph.
Qualifications: list of many bullet-like sentences.
Additional Information: pay range.
We need to map to headings.
Possible sections:
- About the role: combine Company Description + Job Description (maybe as prose). Could be two paragraphs.
- Responsibilities: Essential Responsibilities list.
- Requirements: Qualifications list (maybe also include Physical Requirements? Could be separate section "Physical Requirements" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have Requirements and Qualifications separate. Could put physical requirements under Requirements? Or maybe Requirements includes qualifications and physical requirements. But we have both Requirements and Qualifications headings allowed. We could use Requirements for physical requirements and Qualifications for qualifications. Or we could combine. Let's decide: Use Requirements for physical requirements (since it's about ability to perform). Use Qualifications for education/experience/skills.
Skills: maybe we can extract skills from qualifications (communication, teamwork, etc.) but we already have qualifications list. Could create Skills section for specific skills like "Proficiency in Google Suite", "Strong communication skills", etc. But we risk duplication. Better to follow allowed headings but not required to use all. Use only those with real content.
We have content for: About the role, Responsibilities, Requirements (physical), Qualifications, Pay, Schedule.
We'll omit Skills and Benefits.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive information. So we need to include each sentence from responsibilities, qualifications, physical requirements, etc.
We must format responsibilities as
- each item. Similarly qualifications as
- . Physical requirements maybe as
but could also be list; but it's a paragraph describing requirements. We'll keep as
.
Pay: we need to include pay range: "The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography." We'll put in
under Pay heading.
Schedule: "Days & Hours: Monday-Fri 11:30-8". We'll put in
under Schedule heading.
Now we need to ensure we don't include boilerplate like "Apply today". That's part of Job Description; we should keep it? The instruction says remove application instructions. "Apply today and join a team that puts patients and people first." That's an application instruction. So we should remove that sentence. Also "Apply today" appears in Job Description. We'll remove that sentence. Also "Apply today and join a team that puts patients and people first." Remove.
Also "If you're looking for a hands-on role..." that's okay.
We need to remove duplicated lines. Not seeing duplicates.
Now craft HTML.
Structure:
About the role
Company description paragraph.
Job description paragraph (without apply sentence).
Responsibilities
- ...
...
Requirements
Physical requirements paragraph.
Qualifications
- ...
...
Pay
Pay range paragraph.
Schedule
Days & Hours: Monday-Fri 11:30-8
Now we need to extract each responsibility sentence exactly as in text.
Responsibilities list from "Essential Responsibilities" paragraph: It's a long paragraph with sentences separated by periods. We need to split into list items.
Let's copy the responsibilities text:
"Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
Ensures co-pays are tallied, reconciled, and manages credit extended to patients.
Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly.
Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Performs other duties and assignments as required to support clinic operations and patient care"
We need to keep each as - . Ensure we keep punctuation.
Now Qualifications list from "Qualifications" paragraph:
"High school diploma or GED is required.
One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
One year of experience in a customer service-oriented role is strongly preferred.
Proficiency in Google Suite is required.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
Ability to work effectively within a team environment.
Excellent interpersonal skills and the ability to quickly adapt to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills
We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles"
We need to keep each as
- . Some lines have line breaks but we treat each sentence as item.
Now Physical Requirements paragraph:
"While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others)."
We need to keep as
.
Now About the role: Company Description + Job Description (excluding apply sentence). Let's extract.
Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible."
Job Description (without apply sentence): "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team."
We should keep that as two paragraphs maybe.
Now Pay paragraph: "The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography."
Schedule paragraph: "Monday-Fri 11
- . For qualifications list, also
- . For skills maybe also list.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
We need to format as HTML fragment only, no /, no markdown fences.
Let's extract content.
Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible."
Job Description: "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first."
Days & Hours: "Monday-Fri 11:30-8"
Essential Responsibilities: list of many bullet-like sentences.
Physical Requirements: paragraph.
Qualifications: list of many bullet-like sentences.
Additional Information: pay range.
We need to map to headings.
Possible sections:
- About the role: combine Company Description + Job Description (maybe as prose). Could be two paragraphs.
- Responsibilities: Essential Responsibilities list.
- Requirements: Qualifications list (maybe also include Physical Requirements? Could be separate section "Physical Requirements" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have Requirements and Qualifications separate. Could put physical requirements under Requirements? Or maybe Requirements includes qualifications and physical requirements. But we have both Requirements and Qualifications headings allowed. We could use Requirements for physical requirements and Qualifications for qualifications. Or we could combine. Let's decide: Use Requirements for physical requirements (since it's about ability to perform). Use Qualifications for education/experience/skills.
Skills: maybe we can extract skills from qualifications (communication, teamwork, etc.) but we already have qualifications list. Could create Skills section for specific skills like "Proficiency in Google Suite", "Strong communication skills", etc. But we risk duplication. Better to follow allowed headings but not required to use all. Use only those with real content.
We have content for: About the role, Responsibilities, Requirements (physical), Qualifications, Pay, Schedule.
We'll omit Skills and Benefits.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive information. So we need to include each sentence from responsibilities, qualifications, physical requirements, etc.
We must format responsibilities as
- each item. Similarly qualifications as
- . Physical requirements maybe as
but could also be list; but it's a paragraph describing requirements. We'll keep as
. Pay: we need to include pay range: "The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography." We'll put in
under Pay heading. Schedule: "Days & Hours: Monday-Fri 11:30-8". We'll put in
under Schedule heading. Now we need to ensure we don't include boilerplate like "Apply today". That's part of Job Description; we should keep it? The instruction says remove application instructions. "Apply today and join a team that puts patients and people first." That's an application instruction. So we should remove that sentence. Also "Apply today" appears in Job Description. We'll remove that sentence. Also "Apply today and join a team that puts patients and people first." Remove. Also "If you're looking for a hands-on role..." that's okay. We need to remove duplicated lines. Not seeing duplicates. Now craft HTML. Structure:
About the role
Company description paragraph.
Job description paragraph (without apply sentence).
Responsibilities
- ... ...
Requirements
Physical requirements paragraph.
Qualifications
- ... ...
Pay
Pay range paragraph.
Schedule
Days & Hours: Monday-Fri 11:30-8
Now we need to extract each responsibility sentence exactly as in text. Responsibilities list from "Essential Responsibilities" paragraph: It's a long paragraph with sentences separated by periods. We need to split into list items. Let's copy the responsibilities text: "Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients. Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone. Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage. Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays. Receives and processes incoming faxes promptly, ensuring timely communication and documentation. Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates. Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy. Ensures co-pays are tallied, reconciled, and manages credit extended to patients. Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information. Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly. Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines. Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness. Prepares patients for therapy treatments by providing comfort, assistance, and reassurance. Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism. Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies. Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations. Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area. Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival. Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills. Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies. Performs other duties and assignments as required to support clinic operations and patient care" We need to keep each as - . Ensure we keep punctuation. Now Qualifications list from "Qualifications" paragraph: "High school diploma or GED is required. One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. One year of experience in a customer service-oriented role is strongly preferred. Proficiency in Google Suite is required. Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns Ability to work effectively within a team environment. Excellent interpersonal skills and the ability to quickly adapt to new programs. Ability to successfully complete in-service training. Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. Ability to maintain a professional attitude and conduct in the welfare of patients. Strong record-keeping and report-writing skills. Ability to use logic and problem-solving skills to resolve issues Ability to work independently under tight deadlines in a rapidly changing environment Excellent time management and organizational skills We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles" We need to keep each as
- . Some lines have line breaks but we treat each sentence as item.
Now Physical Requirements paragraph:
"While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others)."
We need to keep as
. Now About the role: Company Description + Job Description (excluding apply sentence). Let's extract. Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible." Job Description (without apply sentence): "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team." We should keep that as two paragraphs maybe. Now Pay paragraph: "The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography." Schedule paragraph: "Monday-Fri 11
- . Physical requirements maybe as
- each item. Similarly qualifications as
- . For skills maybe also list.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
We need to format as HTML fragment only, no /, no markdown fences.
Let's extract content.
Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible."
Job Description: "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first."
Days & Hours: "Monday-Fri 11:30-8"
Essential Responsibilities: list of many bullet-like sentences.
Physical Requirements: paragraph.
Qualifications: list of many bullet-like sentences.
Additional Information: pay range.
We need to map to headings.
Possible sections:
- About the role: combine Company Description + Job Description (maybe as prose). Could be two paragraphs.
- Responsibilities: Essential Responsibilities list.
- Requirements: Qualifications list (maybe also include Physical Requirements? Could be separate section "Physical Requirements" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have Requirements and Qualifications separate. Could put physical requirements under Requirements? Or maybe Requirements includes qualifications and physical requirements. But we have both Requirements and Qualifications headings allowed. We could use Requirements for physical requirements and Qualifications for qualifications. Or we could combine. Let's decide: Use Requirements for physical requirements (since it's about ability to perform). Use Qualifications for education/experience/skills.
Skills: maybe we can extract skills from qualifications (communication, teamwork, etc.) but we already have qualifications list. Could create Skills section for specific skills like "Proficiency in Google Suite", "Strong communication skills", etc. But we risk duplication. Better to follow allowed headings but not required to use all. Use only those with real content.
We have content for: About the role, Responsibilities, Requirements (physical), Qualifications, Pay, Schedule.
We'll omit Skills and Benefits.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive information. So we need to include each sentence from responsibilities, qualifications, physical requirements, etc.
We must format responsibilities as