Front Desk Coordinator
North American Dental Group (NADG) · Downers Grove, IL · 4 wk ago
Administrative$20–$24/hrFull-time
Location: Downers Grove, IL • Full-time
About Us
At our practice, patient care isn't just what we do—it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.
Schedule
- 4 days a week: 7:30 AM – 6:00 PM
- Every other Saturday
About the Role
As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.
Responsibilities
- Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Clearly explain dental procedures, policies, and services to patients.
- Present financial arrangements and policies to patients while maintaining professionalism and empathy.
- Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.
Requirements
- High School Diploma or equivalent (Associate's degree preferred).
- 1-5 years of customer service, insurance, or dental experience preferred.
- Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
- Strong communication, organizational, and multitasking skills.
Benefits
- Paid Time Off: Competitive PTO that grows with your career.
- Comprehensive Benefits: Including 401(k).
- Career Growth: Access to continuing education and development opportunities.
- Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.
Pay
$20.00–$24.00/hour based on experience