Front Desk Coordinator - Full Time

About the role

We are seeking a customer service driven Front Desk Medical Coordinator for our state-of-the-art wound care facilities. This position will handle scheduling, precertification, insurance verification, charge entry, and daily reconciliations. Individuals with previous experience in medical coding, billing, and/or pre-certification have found success in this role. The ideal candidate is tech-savvy, self-motivated, and works well both independently and as part of a team. Ongoing training will be provided to ensure your success.

Responsibilities

• Schedule HBO Therapy or wound care visits using hospital software/systems and RestorixHealth’s EMR system.
• Book appointments based on time, staffing, equipment, and supplies.
• Confirm all registration information with the patient and/or responsible party.
• Verify specific insurance benefits and obtain preauthorization for wound care procedures.
• Provide patient visit charge information to billing/finance departments or enter it directly into hospital charge entry systems in accordance with hospital policies.
• Perform daily patient schedule, charge entry reconciliations, and account for all outstanding superbills.
• Ensure patient satisfaction and provide professional support to patients and staff.

Requirements

• High school diploma or equivalent.
• Experience in a front desk role in a hospital outpatient or medical practice setting preferred.
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Exceptional customer service skills and ability to promote a positive environment.
• Ability to maintain confidentiality per HIPAA regulations.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose, and Dependent Care).
• Employer-Paid Basic Life Insurance, AD&D, and Short-Term Disability.
• Voluntary Buy-Up Life Insurance (for self, spouse, and children), Short-Term Disability, and Long-Term Disability.
• Voluntary Accident, Critical Illness, and Hospital Indemnity Plans.
• Employee Assistance Program.
• Pet Care Discount Program.
• Generous Paid Time Off and Paid Holidays.
• 401(k) Retirement Plan (with employer match).
• Internal ongoing educational/training opportunities.

Schedule

Monday - Friday, no weekends.

Pay

Competitive compensation.