Front Desk Coordinator - Endoscopy FT

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

About the role

The Front Desk Coordinator welcomes patients and visitors in person or on the telephone, answers or refers inquiries, and checks patients in for procedures. Optimizes patients' satisfaction by greeting them warmly and speaking politely and clearly with a focus on the patient.

Responsibilities

• Efficiently answers multiple phone lines and directs calls as appropriate
• Responds to patient questions, including billing questions, promptly
• Obtains and verifies patient demographic and financial information; enters patient registration information into the EMR (Electronic Medical Records) accurately
• Ensures the chart and necessary forms are prepared for patient procedures
• Scans completed procedure packets into EMR
• Reviews completed procedure records for accuracy and tasks staff and providers for any items missed
• Reviews schedule for gaps and works to consolidate blocks. Informs Charge Nurse or Nurse Manager of any problem with the schedule (e.g., no shows, cancellations, delays)
• Collects patient copays and balances due
• Processes and prepares outgoing mail, including mailing materials to patients as needed, with attention to detail to ensure accuracy of paperwork
• Maintains inventory of office supplies, including toner for printers and copiers in endoscopy suite
• Keeps reception area neat and clean
• When directed, can initiate 911 call and direct EMS responders into endoscopy suite
• Attends and contributes to staff meetings
• Other tasks and duties as assigned

Requirements

• High school graduate or equivalent required
• Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred
• Experience and/or training in medical office protocol preferred
• Knowledge of medical terminology preferred
• Previous gMed experience preferred

Skills

• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to operate a computer
• Proficient in Microsoft Office products, specifically Excel and Word
• Ability to multitask in a fast-paced environment
• Strong data entry skills
• Basic math skills
• Occasional travel may be required to other local locations on an as-needed basis to back-fill for vacations, etc.

Benefits

• Full-time employees (30+ hours/week) and their families are eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance
• 401(k) plan with a company-provided safe harbor contribution of 3% of annual earnings and potential for a company discretionary profit-sharing contribution
• Paid Time Off (PTO) accrued at a rate of 0.04 hours per payroll hour (1.6 hours for a 40-hour week)
• Vacation accrual for full-time employees with a maximum annual accrual of 77 hours as a new hire
• 8 paid standard holidays per year
• 1 paid float holiday per year for full-time employees

Pay

This is an hourly position with an anticipated compensation range of $20.00 - $24.00. The hired applicant is also eligible for annual discretionary bonuses.